Refund policy
Refund and Reprint Policy
Every Print Phuket order is printed to your specifications, so we cannot accept returns or change-of-mind cancellations.
Cancellations
Because every job is personalised, orders cannot be cancelled after payment. If we are unable to complete your order, we will refund the full amount you paid.
How refunds are paid
Refunds go back to the payment method you used: to the same card, or for bank transfers to the account the payment came from, in the same name. Refunds are made in Thai Baht for the amount you paid us. See our Payment Policy.
Your files and proofs
If you upload your own print-ready files, we print them as supplied, so please check spelling, numbers, sizes and layout carefully. Want to see a proof first? Add the paid proof option when you order.
If we design or fix your artwork, you approve a digital proof online before we print. One round of changes is included; further changes are quoted and agreed with you before we do the work. Once you approve a proof, we print exactly what you approved, and we are not responsible for errors in an approved proof.
Our mistakes
If your order has a defect caused by us, such as a printing fault, the wrong material, or a result that does not match your files or approved proof, we will reprint it free of charge. Please contact us within 3 days of receiving your order, with your order number and photos of the problem.
What is not covered
- Errors in artwork or text that you supplied or approved
- Low-resolution images supplied by you, after we advised you of the issue
- Small colour differences between screens and printed products
- Damage caused by incorrect installation or use
Contact
Email hello@printphuket.com or message us on LINE or WhatsApp.
