Payment Policy

Last updated: 22 October 2026

This policy explains how you can pay Print Phuket, when an order counts as paid, and what happens if a payment fails, is duplicated or is disputed. It forms part of our Terms of Service and works together with our Refund & Reprint Policy. Print Phuket is operated by Every Where Co., Ltd., 36 Phrabaramee Road, Patong, Kathu, Phuket 83150, Thailand. Nothing in this policy limits any right you have under Thai law that cannot legally be excluded.

1. How you can pay

At our online checkout you can pay by:

Credit or debit card, processed securely by Stripe. The card brands we accept are shown at checkout.
Apple Pay or Google Pay, where your device and card support them.
Bank transfer to our Kasikornbank (KBank) business account. The account details are shown after you place your order and in your order confirmation email. You can pay from any Thai banking app.

If you order through our official WhatsApp or LINE chat, you can also pay with the PromptPay QR code we send you in that chat (see section 4).

PromptPay QR at the online checkout is not available yet. Until it is, please pay online by card or by bank transfer from your banking app.

We do not offer cash on delivery, and we do not accept cryptocurrency.

Our official payment accounts

We will only ask you to pay in one of these ways:

through our website checkout;
by bank transfer to our KBank account in the name of Every Where Co., Ltd.;
for orders you place in our official WhatsApp (+66 95 904 7580) or LINE (@printphuket) chat, with the PromptPay QR code we send you in that chat. This QR pays our authorised ttb collection account, so the payee name shown in your banking app is the name of our account holder, not Every Where Co., Ltd.

We will never change these payment details by message. If anyone asks you to pay elsewhere in our name, do not pay. Contact us on our official channels below.

2. Prices, currency and fees

All prices are in Thai Baht (THB) and exclude 7% VAT. VAT is added and shown at checkout before you pay.
We do not add a surcharge for paying by card.
If you pay with a card issued outside Thailand, you are charged in THB. Your bank may convert the amount and charge its own exchange or foreign transaction fees. Those fees are between you and your bank.
For bank transfers, you pay any fees your bank charges. We must receive the full order total.

3. When your order counts as paid

Card, Apple Pay and Google Pay

Your card is charged in full when you place your order. Your order is paid once our payment provider confirms the payment. If your payment is declined, your order is not placed. A declined or cancelled attempt can briefly show as "pending" on your statement; your bank releases it.

Bank transfer

Your order is placed with the status payment pending. Please put your order number (for example #1001) or the confirmation code shown after checkout in the transfer note.
Your order counts as paid only when the full amount has arrived in our account and our team has confirmed it against our bank records. A transfer slip or screenshot is not proof of payment. Sending it to us helps us find your payment faster, but we start work only once the money is in our account.
We confirm payments during our opening hours (Monday to Friday 9:00 to 20:00, Saturday 10:00 to 18:00, closed Sunday). Transfers made outside these hours are confirmed when we next open.
Please pay within 48 hours. Unpaid orders are cancelled automatically after 48 hours. If you pay after your order has been cancelled, contact us: we will either restore your order at the original price, if we can still produce it as ordered, or refund your payment.

Production starts after payment

We do not start your order until your payment is confirmed. Production times, including Express, are counted from confirmed payment, or from your proof approval if your order includes a proof. Express orders must be paid by 14:00 (Bangkok time). For an Express order paid by bank transfer or PromptPay QR, your payment must be confirmed in our account by 14:00. The only exception is a business account with invoice terms that we have agreed with you in writing.

4. PromptPay QR payments in our chat

When you order through our official WhatsApp or LINE chat, we can send you our PromptPay QR code:

We tell you in the chat the exact amount to pay for your order, including VAT. Enter exactly that amount in your banking app.
Before you confirm, check the amount and make sure the QR came from our official WhatsApp +66 95 904 7580 or LINE @printphuket chat. Do not pay a QR code sent from any other account.
After paying, send your payment slip in the same chat. As with bank transfers, the slip helps us find your payment, but your order counts as paid only when the money has arrived and our team has confirmed it.
If money has left your account but your order still shows as unpaid, do not pay again. Send us your order number and we will check.

When PromptPay QR becomes available at our online checkout, the QR shown there is made for one order and one amount: pay only the QR shown for your order, and check that the payee is the payment provider named at checkout.

5. Failed, incomplete, duplicate and incorrect payments

Failed or declined: your order is not confirmed. You can try again or use another payment method.
Paid too little: we hold your order until the balance is paid. If the balance is not paid within 48 hours, we cancel the order and refund what you paid.
Paid twice or paid too much: tell us, or we will contact you. Once we have confirmed it in our records, we refund the extra amount to the payment method you used.
Paid to the wrong account: we cannot recover money sent to an account that is not ours. Please contact your bank.
Price or system errors: if an obvious error means your order was priced or charged incorrectly, we contact you before we print. You can then pay the correct price or cancel for a full refund.

6. Quotes, deposits and business accounts

Quotes are valid for the period stated on the quote. A quoted job is confirmed only when it is paid.
Full payment is due before production unless we agree otherwise in writing.
Deposits: if we agree a deposit with you in writing for a large or custom job, we start production once the deposit is confirmed. We release the finished order only after the balance is paid in full. Once production has started, the deposit covers materials and work already done and is not refundable, except where the problem is our fault or the law requires a refund.
Invoice terms are available only to approved business accounts, on the terms we agree in writing. If an invoice is overdue, we may pause new orders for that account until it is paid.

7. Refunds

When you are due a refund under our Refund & Reprint Policy or the law, we refund it to the payment method you used:

Card, Apple Pay or Google Pay: back to the same card. How long it takes to appear depends on your bank.
Bank transfer or PromptPay QR sent in our chat: to the account the payment came from, in the same name. We may ask you to confirm the account details. We do not refund to a third party's account.
QR payments made through a payment provider: through that provider. The provider may contact you directly for the bank account details it needs to send your refund.

Refunds are made in THB for the amount you paid us. We are not responsible for exchange rate differences or fees charged by your bank.

8. Payment disputes and chargebacks

If there is a problem with your order, please contact us first. We can usually fix it faster than a bank can, for example with a free reprint when the mistake is ours.
We keep records of every order, including your order details, uploaded files, proofs and approvals, messages, and pickup or delivery confirmation. If a payment dispute is raised for an order we produced as ordered, we will send these records to the card issuer or payment provider to contest it.
While a dispute is open on an order we have delivered, we may pause new orders on your account.
If you receive a refund from us and also from your bank or card issuer for the same payment, you must repay the duplicate amount.
Nothing in this section limits your right to dispute a payment under card network rules or the law.

9. Fraud and security

Card payments are processed by our payment provider. We do not see or store your full card number.
Never send card details to us by LINE, WhatsApp, email or phone. We will never ask for them.
To protect you and us, we may ask you to verify your identity or payment, and we may hold, cancel and refund any order we reasonably believe is fraudulent or unauthorised.

10. Receipts

Your order confirmation email is your record of payment. If you need a document for your business accounts, contact us with your order number.

11. Payment questions

12. Changes to this policy

We may update this policy from time to time. The version published when you place your order applies to that order.

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