How can we help?

Ordering takes four steps:

1. Choose your product and select the size, material, finish and quantity.
2. Add your artwork. Upload your files, paste a Canva link, or choose Design it for me and fill in a short brief.
3. Check out and pay by card or bank transfer.
4. We print your order, then you collect it from our shop or we deliver it.

If you add a proof, or order design work, you approve a proof online before we print. See how proofs work.

Browse all products

Copy link to this answer

Yes. For custom sizes, signage, unusual materials or anything you can't find in the shop, send us a quote request. Tell us what it's for, the size, the quantity and when you need it, and attach your files if you have them.

Request a custom quote

Copy link to this answer

Choose your project type on our quote page, add the details and upload your files. We reply within 24 hours on business days, by the contact method you choose. If anything is unclear, we contact you before quoting.

Each quote is valid for the period stated on it. A quoted job is confirmed once it is paid.

Copy link to this answer

Yes. We prepare tailored trade quotes for businesses, agencies and resellers, including large and repeat orders. We can also pack orders in neutral packaging and ship them directly to your client.

Business & wholesale printing

Copy link to this answer

Yes, we issue tax invoices. Your order confirmation email is your record of payment. If you need a tax invoice or another document for your business accounts, contact us with your order number and your company details.

Copy link to this answer

Message us as soon as possible with your order number on WhatsApp or LINE. Every job is made to order, so whether a change is still possible depends on how far your order has progressed. We'll tell you before anything changes, including any effect on price or timing.

Paid orders can't be cancelled. See cancellations.

Copy link to this answer

• Best: PDF or AI (Adobe Illustrator).
• Also accepted: high-resolution PNG and JPG, PSD (Photoshop) and Canva share links.
• Not accepted: Word and Excel files. Export them as a PDF first.

Tip: when you export a PDF, embed your fonts or convert text to outlines, so the text prints exactly as you designed it.

Copy link to this answer

On the product page, choose how you'll supply your artwork:

• Upload your file or paste a Canva link.
• Fix my artwork: our designers tidy up a file that isn't print-ready.
• Design it for me: fill in a short brief and we create the design.

Any extra fee is shown on the product page before you check out. Having trouble uploading? Message us on WhatsApp or LINE and we'll help.

Copy link to this answer

Resolution is measured at the final printed size:

• Small-format print (stickers, cards, flyers, menus and posters up to A3): 300 dpi.
• Large format (banners, roll-ups, window graphics): at least 100 dpi at full size. Very large signs can be 72 dpi.

Images saved from websites or social media are usually too small to print well. Logos print sharpest as vector files (PDF or AI).

Copy link to this answer

Set your document to the finished size you ordered, plus 3 mm bleed on every side.

Example: a standard business card is 9 × 5.5 cm, so your file with bleed is 9.6 × 6.1 cm.

Keep the same proportions as the size you order. If your design doesn't match the size you've chosen, contact us before you order.

Copy link to this answer

• Bleed is 3 mm of extra background beyond the edge of your design. It stops thin white edges appearing after cutting.
• The trim line is where your item is cut to its finished size.
• The safe area is the space well inside the trim line. Keep text, logos and important details there, because cutting can shift very slightly.

See the diagram and checklist at the top of this section.

Copy link to this answer

For the closest colour match, supply your file in CMYK. Screens display colour in RGB, so very bright screen colours, such as neon greens or electric blues, can print slightly duller.

Colours can vary slightly between screens, materials and print runs. This is normal in printing and is not treated as a defect.

Copy link to this answer

No. Choose the options you want on the product page, such as a material, finish or custom shape, and our team prepares the production file, including any white ink, gloss layers and cut lines.

If only certain parts of your design should get white ink or gloss, tell us which ones when you order, or message us.

Copy link to this answer

We print your files exactly as uploaded, so please check spelling, numbers, sizes and layout before you order.

Want to see it first? Add Proof before printing on the product page and approve the proof before we print. Orders where we design or fix your artwork always include a proof.

Copy link to this answer

A proof is a digital preview of your job. You receive it online, then approve it or ask for changes.

• Orders where we design or fix your artwork include one round of changes. Further changes are quoted and agreed with you before we do the work.
• Production time starts when you approve your proof, so a quick reply keeps your order moving.
• Once you approve a proof, we print exactly what you approved, so check it carefully.

Copy link to this answer

Yes. On most products, choose Design it for me and fill in a short brief. Our designers create your design and you approve it before we print.

For larger projects, such as a logo, a brand kit or a complete menu, visit our Design Studio or request a quote.

Explore the Design Studio

Copy link to this answer

Yes. Once your order is paid, you own the design we create for you, including the editable design files. We send the editable files to you on request.

Copy link to this answer

You're responsible for your artwork and confirm that you have the right to print it, including any logos, images and text. We may refuse jobs we consider illegal, offensive or infringing.

Copy link to this answer

• Printed in our shop: standard production is 72 hours, with Express (24 h) and Rush (4 h) on selected products. Sundays are not counted.
• Specialty and made-to-order products: usually 7–10 days. See why these take longer.

Delivery time is added after production. Check the product page for the exact production time of the item you're ordering.

Copy link to this answer

Production time is counted from:

• Confirmed payment. Card payments are confirmed straight away. Bank transfers count once the money has reached our account and we've confirmed it during opening hours.
• Or, if your order includes a proof, from your proof approval.

Sundays are not counted.

Copy link to this answer

• Express (24 h) on selected products printed in our shop. Choose Express on the product page, where the price is shown before you check out. Order and pay by 14:00 (Bangkok time). If you added a proof, approve it by 14:00.
• Rush (4 h) on selected products. Message us before you order and we'll confirm Rush for your job.

Express and Rush times are counted from confirmed payment, so paying by card lets us start straight away. Sundays are not counted. Express and Rush aren't available on specialty or made-to-order products.

Ask about Rush on WhatsApp

Copy link to this answer

1. Check the production time on the product page, and add time for delivery or plan to collect from our shop.
2. Choose Express (order and pay by 14:00), or message us about Rush.
3. Pay by card so production can start straight away.
4. If you've added a proof, approve it as soon as it arrives.

For an event or a very tight deadline, message us before you order and we'll tell you what's realistic.

Ask us on WhatsApp

Copy link to this answer

Specialty finishes and made-to-order products are produced with specialist finishing partners. Examples include foil, kraft, holographic materials, bound books, flags and acrylic signs. These usually take 7–10 days.

For some products, we confirm the production time after you order. Express and Rush aren't available on these products.

Copy link to this answer

Yes, pickup is free. Our shop is at 36 Phrabaramee Road, Patong. Open Monday to Friday 9:00–20:00 and Saturday 10:00–18:00, closed Sunday.

We email you when your order is ready. Please bring your order number.

Get directions

Copy link to this answer

Yes. Delivery in Phuket is free during our launch offer. After the offer ends, the delivery fee will be shown at checkout.

Copy link to this answer

Yes. We ship across Thailand with Thailand Post. Shipping is free during our launch offer. After that, the shipping cost is shown at checkout before you pay.

Copy link to this answer

Delivery starts once your order has been printed, so allow for the production time first. Transit time depends on the destination, and delivery times are estimates. When your order ships, you receive a tracking number by email.

Copy link to this answer

Roll-up and X-banners, foam board signs and corrugated plastic signs are delivered within Phuket only, or you can collect them from our shop. If you're outside Phuket, contact us before ordering and we'll look at the options with you.

Copy link to this answer

Yes, we ship worldwide with Thailand Post. Choose your country at checkout and select International shipping – cost confirmed after production. International shipping isn't included in your checkout total: when your order is ready, we weigh the parcel, send you the exact shipping cost, and ship once it's paid. Import duties and taxes in your country, if any, are paid by you. Roll-up and X-banners, foam board signs and corrugated plastic signs aren't shipped outside Phuket.

Shipping policy

Copy link to this answer

We email you when your order is confirmed, and again when it's ready for pickup or has shipped (with a tracking number).

• With an account: sign in to see your orders and their status.
• Without an account: open the link in your order confirmation email.

Track my order

Copy link to this answer

Contact us within 3 days of receiving it, with photos of the parcel and the products, and we'll arrange a reprint.

Copy link to this answer

• Credit or debit card, processed securely by Stripe.
• Apple Pay or Google Pay, where your device supports them.
• Bank transfer to our KBank business account. The details are shown after you order and in your confirmation email.

Prices are in Thai Baht and we don't add a card surcharge. PromptPay QR at checkout isn't available yet; if you order in our WhatsApp or LINE chat, you can pay with the PromptPay QR we send you there. We don't accept cash on delivery or cryptocurrency.

Copy link to this answer

1. Place your order and choose bank transfer. Your order shows as payment pending.
2. Transfer the full amount and add your order number (for example #1001) in the transfer note.
3. We confirm the payment against our bank records during opening hours, then start your order.

Please note: a transfer slip or screenshot is not proof of payment, although sending it helps us find your payment faster. Unpaid orders are cancelled automatically after 48 hours.

Copy link to this answer

Every order is printed to your specifications, so orders can't be cancelled after payment and we can't accept change-of-mind returns.

If we're unable to complete your order, we refund the full amount you paid. Unpaid bank transfer orders are cancelled automatically after 48 hours.

Copy link to this answer

If your order has a defect caused by us, such as a printing fault, the wrong material, or a result that doesn't match your files or approved proof, we reprint it free of charge. Contact us within 3 days of receiving your order, with your order number and photos of the problem.

Not covered:

• Errors in artwork or text that you supplied or approved.
• Low-resolution images you supplied, after we advised you of the issue.
• Small colour differences between screens and printed products.
• Damage caused by incorrect installation or use.

Read the Refund & Reprint Policy

Copy link to this answer

Refunds go back to the payment method you used: to the same card, or for bank transfers to the account the payment came from, in the same name. Refunds are made in Thai Baht for the amount you paid. How long a card refund takes to appear depends on your bank.

Copy link to this answer

Full payment is due before production unless we agree otherwise in writing. Invoice terms are available only to approved business accounts, and deposits for large or custom jobs are agreed in writing.

Business & wholesale printing

Copy link to this answer

We only ask you to pay through our website checkout, by bank transfer to our KBank account in the name of Every Where Co., Ltd., or, for orders placed in our official WhatsApp (+66 95 904 7580) or LINE (@printphuket) chat, with the PromptPay QR code we send you in that chat. That QR pays our authorised account, so your banking app shows our account holder's name. We never change our payment details by message, and never ask for card details by LINE, WhatsApp, email or phone.

If anyone asks you to pay elsewhere in our name, don't pay, and contact us on our official channels.

Copy link to this answer

• WhatsApp: +66 95 904 7580
• LINE: @printphuket
• Phone: +66 95 904 7580
• Email: hello@printphuket.com

If you've already ordered, include your order number.

Contact page

Copy link to this answer

Yes. Tell us what it's for, where it will be used (indoors or outdoors), the size, the quantity and your deadline, and we'll recommend the right product and material.

Ask us on WhatsApp

Copy link to this answer

Yes, we install window and wall decals. Choose Installation when you order your window or wall decals: the price for your size and area is shown before you add to cart. For other installation, such as signs, ask us in your quote request. Car decals are supplied as decals only, without installation.

Request a quote

Copy link to this answer

For regular business printing, trade pricing or reselling, see Business & Wholesale. If you'd like to earn commission by introducing new clients, see our Partner Program.

Copy link to this answer